The International Standards Organization (ISO) Quality program is a globally recognized set of standards established to certify and manage a company’s quality management system (QMS). Once a company’s system has been certified by ISO, it is continuously monitored internally by a team of trained personnel and audited annually by a third-party accredited registrar to ensure the on-going integrity of the QMS.
On April 13, 1995, Flexovit USA received from the international auditing firm, Bureau Veritas Certification, ISO certification of its quality system, making it the first abrasive wheel manufacturer in North America to achieve this status. This achievement of ISO Quality Certification was a milestone in the company’s journey toward continual improvement and total customer satisfaction.
The adoption of the ISO quality management system was a strategic decision for Flexovit. The ISO standard, founded on improving customer satisfaction, is structured to ensure customer inputs are transformed into business decisions designed to ensure that products meet customer requirements. Currently Flexovit is a ISO 9001: 2008 certified company.
Quality must have the support from top management. Flexovit USA Chairman & Chief Executive, Jay Iliohan, believes that to be a leader in the field, the company must strive to continually improve product quality and customer satisfaction by providing error-free products and services. This commitment to quality is what prompted the company to seek ISO registration. The ISO Quality Standard provides the structure, tools and impetus for management commitment that is necessary to keep Flexovit USA focused on continual improvement and customer satisfaction.